Terms of Service

By accessing the website sxi.com.br or using any service, system, platform, or API offered by SXI Tecnologia LTDA, registered under CNPJ No. 65.699.396/0001-52, headquartered in Uberlândia/MG, the user (the "Client," "Contracting Party") declares that they have read, understood, and fully agreed to these Terms of Service. If you do not agree with any of the provisions, you must immediately discontinue use of the services.

SXI Tecnologia offers customized technology solutions, including but not limited to:

To use part of the services, the Client must complete a registration providing true, complete, and up-to-date information. The Client is solely responsible for safeguarding and keeping their credentials confidential, and agrees to:

• Not share login, password, or tokens with third parties;
• Immediately notify SXI in the event of unauthorized access;
• Be accountable for all actions performed under their account;
• Keep their registration information up to date.

The Client agrees to:

• Use the services only for lawful and authorized purposes;
• Provide true and necessary information for performance of the services;
• Make payments on the agreed dates;
• Respect copyrights, trademarks, patents, and intellectual property;
• Not perform reverse engineering, copying, or redistribution without authorization;
• Not use the services for spam, fraud, or unlawful activity.

SXI agrees to:

The specific deadlines and scope of each service are defined in commercial proposals, contracts, or work orders formalized between the parties. Changes to the scope may result in a revision of deadlines, amounts, and conditions, by mutual agreement.

The service amounts, payment methods, adjustments, and due dates are defined in the commercial proposals accepted by the Client.

• Suspension of access to the services and systems;
• 2% penalty and 1% interest per month on the overdue amount;
• Judicial or extrajudicial collection;
• Unilateral termination of the contract.

Refunds, where applicable, will be reviewed on a case-by-case basis according to the work performed.

All rights to the trademarks, logos, source code, documentation, methodologies, content, texts, images, systems, and platforms made available belong exclusively to SXI Tecnologia or their respective owners, and are protected by intellectual property law. No rights are transferred to the Client merely by use of the services, except as expressly provided in a contract.

The parties agree to maintain confidentiality regarding all confidential information exchanged during the contractual relationship, including commercial, technical, financial, and strategic data, source code, and trade secrets. The confidentiality obligation remains in effect even after the termination of the contract.

SXI is not liable for:

• Unavailability caused by third parties (providers, carriers, external APIs);
• Improper use of the systems by the Client or its users;
• Indirect damages, lost profits, or loss of opportunity;
• Events of fortuitous circumstance or force majeure (Article 393 of the Civil Code);
• Information provided incorrectly by the Client.

SXI may suspend or terminate access, with notice when possible, in the following cases:

SXI processes personal data in accordance with the General Data Protection Law (Law No. 13.709/2018) and as described in its Privacy Policy, which is an integral part of these Terms.

SXI reserves the right to change these Terms of Service at any time by publishing the updated version on this page. Continued use of the services after publication constitutes tacit acceptance of the changes. Periodic review of this document is recommended.

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the Judicial District of Uberlândia/MG are hereby elected to resolve any questions or disputes arising from this instrument, with the parties waiving any other, however privileged it may be.

Questions, requests, or complaints regarding these Terms should be sent to SXI Tecnologia: