Privacy Policy

SXI Tecnologia LTDA (“SXI,” “we,” “us”) respects the privacy of its users, customers, and visitors and is committed to protecting the personal data processed in its operations. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and what your rights are as a data subject, in compliance with Brazil's General Personal Data Protection Law (Law No. 13,709/2018 – LGPD) and other applicable regulations.

The controller of the personal data processed through this website and SXI's services is:

We collect only the data strictly necessary to provide our services:

Data you provide

• Full name, company name, and tax ID (CNPJ/CPF);
• Email, phone, and WhatsApp;
• Business or residential address;
• Client area credentials (username, encrypted password);
• Information from forms, proposals, and support interactions.

Data collected automatically

• IP address, browser, operating system;
• Pages visited, time spent, traffic source;
• Cookie identifiers and similar technologies;
• Usage data and access logs.

We use your personal data for the following purposes:

The data processing carried out by SXI is based on the legal grounds set forth in Article 7 of the LGPD, including:

• Performance of a contract entered into with the data subject;
• Compliance with a legal or regulatory obligation;
• Consent of the data subject, where applicable;
• Legitimate interest of the controller, with due regard for the data subject's rights;
• Regular exercise of rights in judicial, administrative, or arbitration proceedings.

• Infrastructure, hosting, email, backup, and security providers;
• Payment gateways and financial institutions (Banco Inter, card networks);
• Automation, CRM, and customer service tools (Chatwoot, WhatsApp Business, n8n);
• Public authorities, when required by law or court order;
• Consultants and auditors bound by confidentiality obligations.

All partners operate under contracts that require adequate protection and the processing of data exclusively for the purposes specified by SXI.

We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content:

You can manage cookies directly in your browser or through the LGPD consent banner.

Your data is stored in secure environments, with encryption in transit and at rest, on SXI's own servers and those of qualified partners. We retain data only for as long as necessary to fulfill the stated purposes, observing applicable legal, tax, and regulatory retention periods. After that period, data is deleted or anonymized.

We adopt technical and administrative measures to protect your data against unauthorized access, loss, or alteration:

In accordance with Article 18 of the LGPD, you have the right to:

To exercise your rights, send a request to comercial@sxi.com.br together with proof of identity.

Some of the technology partners used by SXI may be located outside Brazil. In such cases, we ensure that international transfers comply with the LGPD and are governed by appropriate contractual data protection clauses.

SXI does not direct its services to individuals under 18 years of age and does not intentionally collect personal data from this audience. If you become aware of any improper processing, please contact us immediately for deletion.

This Policy may be updated at any time, and we recommend reviewing it periodically. The date of the latest update is shown at the top of this document. Material changes will be communicated appropriately.

If you have any questions, requests, or complaints regarding the processing of your personal data, please contact SXI Tecnologia: